[RBX6][Dedicated Servers] - Racks 46F02 / 46F03 / 46F04 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 21:02 UTC
End time : 25/08/2026 05:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 25, 2026 - 05:50 UTC

Update

We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most servers in Racks 46F02 / 46F03 are now back online.
All servers in Rack 46F04 are now back online.

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in the Racks 46F02 / 46F03 are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 25, 2026 - 00:11 UTC

Update

We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Racks 46F03 / 46F04 are back online.
All servers in the Rack 46F02 are still temporarily unavailable.

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in the racks 46F03 / 46F04 are temporarily unavailable.
All servers in the Rack 46F02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 24, 2026 - 23:11 UTC

Identified

We have determined the origin of the issue affecting our Dedicated Servers offer in Racks 46F02 / 46F03 / 46F04.

Here are some supplementary details :

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Servers in Racks 46F02 / 46F03 / 46F04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 24, 2026 - 22:11 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks 46F02 / 46F03 / 46F04.

Here are some supplementary details :

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in Racks 46F02 / 46F03 / 46F04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 24, 2026 - 21:11 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).