We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 26/07/2026 16:10 UTC End time : 27/07/2026 02:29 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 27, 2026 - 02:50 UTC
Identified
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack BHS0815A04A.
Here are some supplementary details :
Start time : 26/07/2026 16:10 UTC Impacted Service(s) : Some servers in Rack BHS0815A04A are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 26, 2026 - 17:46 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack BHS0815A04A.
Here are some supplementary details :
Start time : 26/07/2026 16:10 UTC Impacted Service(s) : Some servers in Rack BHS0815A04A are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 26, 2026 - 16:17 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).