We are pleased to inform you that the incident affecting our Dedicated Servers offer on rack T04B03 in BHS4 has been resolved.
Start time : 25/07/2025 16:45 UTC End time : 25/07/2025 17:30 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 25, 2025 - 17:38 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the T04B03 rack in BHS4.
Here are some supplementary details : Start time : 25/07/2025 16:45 UTC Impacted Service(s) : Public network on the servers in the specified rack is unavailable. Customers Impact : Customers are temporarily unable to access and use their servers through the public network. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 25, 2025 - 17:19 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer on rack T04B03 in BHS4. Start time : 25/07/2025 16:45 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 25, 2025 - 17:07 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).