[GRA3][Network] - Rack GRA0327A03C vRack Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 10/09/2026 05:58 UTC
End time : 10/09/2026 08:10 UTC
Root Cause : This incident was caused by a Network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2026 - 08:17 UTC

Identified

We have determined the origin of the issue affecting our Dedicated Servers offer in Rack GRA0327A03C.

Here are some supplementary details :

Start time : 10/09/2026 05:58 UTC
Impacted Service(s) : vRack Private Network on the servers in RAck GRA0327A03C is unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack Private Network.
Root Cause : This incident is caused by a Network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2026 - 07:17 UTC

Investigating

We are currently experiencing an incident affecting our vRack Private Network offer in Rack GRA0327A03C.

Here are some supplementary details :
Start time : 10/09/2026 05:58 UTC
Impacted Service(s) : vRack Private Network on the servers in RAck GRA0327A03C is unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack Private Network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 10, 2026 - 06:07 UTC

This incident affected: Dedicated Servers || Network (GRA).