[GRA1][Dedicated Servers] - Rack G107A14 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack G107A14 has now been resolved.

Here is detail for this incident :
Start time : 26/07/2025 03:08 UTC
End time : 26/07/2025 03:28 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 26, 2025 - 03:30 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 26/07/2025 03:08 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers located in rack G107A14.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 26, 2025 - 03:19 UTC

This incident affected: Dedicated Servers || Network (GRA).