[BHS2][Virtual Private Servers] - VPS instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 28/07/2025 07:30 UTC
End time : 28/07/2025 18:05 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 28, 2025 - 18:38 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of instances are now accessible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 28, 2025 - 12:41 UTC

Identified

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary issue in the BHS2 region.

Here are some supplementary details :

Start time : 28/07/2025 07:30 UTC
Impacted Service(s) : Some VPS instances in the BHS2 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their VPS instances.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 28, 2025 - 08:26 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (BHS).