We would like to inform you that the incident on the rack R809L12 has now been resolved.
Here is detail for this incident : Start time : 14/06/2025 06:07 UTC End time : 14/06/2025 08:15 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 14, 2025 - 08:38 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational. Ongoing Actions : Our team is working to fix the last remaining servers.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 14, 2025 - 07:05 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack R809L12.
Here is detail for this incident : Start time : 14/06/2025 06:07 UTC Impacted Service(s) : All servers in the rack R809L12 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 14, 2025 - 06:21 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).