[RBX4][Dedicated Servers] - Rack 55D16 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.

Start time : 23/08/2025 13:12 UTC
End time : 23/08/2025 13:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 23, 2025 - 13:27 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 55D16 in RBX4.

Here are some supplementary details :

Start time : 23/08/2025 13:12 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are currently unable to access their servers via the public network in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 23, 2025 - 13:21 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).