Start Time : 09/01/2025 06:07 UTC End Time : 09/01/2025 07:05 UTC Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : This incident was caused by an electrical issue.
All servers have been operational since 09/01/2025 07:05 UTC.
We thank you for your understanding and patience throughout this incident
Posted Jan 09, 2025 - 07:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 09, 2025 - 06:54 UTC
Identified
An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.
Here is detail for this incident :
Start time : 09/01/2025 06:07 UTC Service impact : All servers in the rack T05F24 are no longer responding. Root cause : This incident is caused by an electrical issue.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 09, 2025 - 06:53 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.
Here is detail for this incident :
Start time : 09/01/2025 06:07 UTC Service impact : All servers in the rack T05F24 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Jan 09, 2025 - 06:44 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).