[GRA2][Dedicated Servers] - G263B01 Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/03/2026 13:03 UTC
End time : 06/03/2026 17:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 06, 2026 - 17:56 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Many of our servers are available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 06, 2026 - 14:35 UTC

Identified

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the G263B01.

Here are some supplementary details :

Start time : 06/03/2026 13:03 UTC
Impacted Service(s) : All servers in the rack G263B01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack G263B01
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Root Cause : This incident is caused by a cooling system issue.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 06, 2026 - 13:12 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).