OVHcloud Bare Metal Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Virtual Private Servers] - cPanel incident notification
Incident
Report for Bare Metal Cloud
Resolved
We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.
Start time : 01/05/2026 00:00 UTC
End time : 04/05/2026 14:54 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 01/05/2026 00:00 UTC
End time : 04/05/2026 14:54 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 04/05/2026 14:54 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.
To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.
We invite you to check your version and, if you are affected, use the steps described in the link.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026
If you need to reinstall your template for any reason, you will need to execute the recommended steps to patch again, to ensure you remain secure.
Root Cause : This incident is caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.
To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.
We invite you to check your version and, if you are affected, use the steps described in the link.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026
If you need to reinstall your template for any reason, you will need to execute the recommended steps to patch again, to ensure you remain secure.
Root Cause : This incident is caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Update
Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.
To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.
We invite you to check your version and, if you are affected, use the steps described in the link.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026
If you need to reinstall your template for any reason, you will need to execute the recommended steps to patch again, to ensure you remain secure.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.
To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.
We invite you to check your version and, if you are affected, use the steps described in the link.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026
If you need to reinstall your template for any reason, you will need to execute the recommended steps to patch again, to ensure you remain secure.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary functionality issue
Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Virtual Private Servers || Additional services (EU-WEST-ERI, EU-WEST-GRA, SBG, LIM, WAW, BHS, SGP, SYD, UK2, US-EAST-LZ-ATL, US-EAST-LZ-DAL, US-EAST-LZ-MIA, US-EAST-LZ-NYC, US-EAST-VA, US-WEST-LZ-PAO, US-WEST-OR, YNM, MIL, EU-WEST-LZ-MRS).