Start Time : 11/12/2024 10:07 UTC End Time : 11/12/2024 12:55 UTC Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal. Root cause : This incident is caused by a cooling system issue.
We are pleased to inform you that all affected servers are now available.
We thank you for your understanding and patience throughout this incident
Posted Dec 11, 2024 - 13:02 UTC
Identified
The issue has been identified and a fix is being implemented.
Start time : 11/12/2024 10:07 UTC Service impact : Some of servers in the racks G121A07 - G121A08 are no longer responding. Root cause : This incident is caused by a cooling system issue. Our teams are fully mobilized and actively working to resolve this problem.
We apologize for the inconvenience and thank you for your understanding.
Posted Dec 11, 2024 - 10:53 UTC
Investigating
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 11/12/2024 10:07 UTC Service impact : Some of servers in the racks G121A07 - G121A08 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Dec 11, 2024 - 10:39 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).