We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack B713A08 has been resolved.
Start time : 13/12/2025 15:49 UTC End time : 13/12/2025 18:15 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 13, 2025 - 18:31 UTC
Update
he incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Dec 13, 2025 - 17:16 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack B713A08.
Here are some supplementary details :
Start time : 13/12/2025 15:49 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers cannot access their Private Network (vRack) un this specific rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 13, 2025 - 16:02 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack B713A08.
Start time : 13/12/2025 15:49 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 13, 2025 - 15:58 UTC
This incident affected: Dedicated Servers || Network (BHS).