We are pleased to inform you that the incident affecting our Dedicated Servers offering, which is causing temporary availability issue in racks W16A17 W16B12 and W16B06 has been resolved.
Start time : 12/02/2026 10:43 UTC End time : 12/02/2026 12:43UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 12, 2026 - 13:11 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : Some servers are getting operational again.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Feb 12, 2026 - 12:02 UTC
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offering, which is causing temporary availability issue in racks W16A17 W16B12 and W16B06.
Here are some supplementary details :
Start time : 12/02/2026 10:43 UTC Impacted Service(s) : Some servers in racks W16A17 W16B12 and W16B06 are temporarily unavailable. Customers Impact : Some customers cannot access their servers in the specific rack Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 12, 2026 - 12:01 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 12, 2026 - 11:18 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in racks W16A17 W16B12 and W16B06.
Here are some supplementary details :
Start time : 12/02/2026 10:43 UTC Impacted Service(s) : All servers in racks W16A17 W16B12 and W16B06 are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 12, 2026 - 11:01 UTC
This incident affected: Dedicated Servers || Global Infrastructure (WAW).