We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 02/01/2026 13:21 UTC End time : 02/01/2026 19:15 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 02, 2026 - 19:17 UTC
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack G132B02.
Here are some supplementary details :
Start time : 02/01/2026 13:21 UTC Impacted Service(s) : Some servers in the rack G132B02 are temporarily unavailable. Some of the impacted servers are now operational again. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our team is working to fix the remaining impacted servers, and we will provide an update on the progress as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 02, 2026 - 14:55 UTC
Identified
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G132B02.
Here are some supplementary details :
Start time : 02/01/2026 13:21 UTC Impacted Service(s) : Some servers in the rack G132B02 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 02, 2026 - 13:51 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).