We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 12/07/2026 04:00 UTC End time : 12/07/2026 05:30 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 12, 2026 - 06:13 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0314B04B.
Here are some supplementary details :
Start time : 12/07/2026 04:00 UTC Impacted Service(s) : Most of the servers are operational again. However, some servers in the rack LIM0314B04B remain temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 12, 2026 - 05:13 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack LIM0314B04B.
Here are some supplementary details :
Start time : 12/07/2026 04:00 UTC Impacted Service(s) : All servers in the rack LIM0314B04B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 12, 2026 - 04:08 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).