[BHS6][Virtual Private Servers] - Instances Delivery incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Virtual Private Servers offer in BHS has now been resolved.

Here is detail for this incident :
Start time : 04/05/2025 18:24 UTC
End time : 04/05/2025 20:06 UTC
Impacted Service(s) : Creation of some virtual private servers instances in BHS was temporarily inaccessible.
Customers Impact : Some customers were temporarily unable to create a virtual private servers instances in the specified region.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted May 04, 2025 - 20:25 UTC

Investigating

We are currently experiencing an event affecting our Virtual Private Servers offer in BHS6.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 04, 2025 - 19:58 UTC

This incident affected: Virtual Private Servers || Network (BHS).