We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 10/09/2026 05:24 UTC End time : 10/09/2026 06:28 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2026 - 06:41 UTC
Identified
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack W17A07/08/09.
Here are some supplementary details :
Start time : 10/09/2026 05:24 UTC Impacted Service(s) : All servers are once again operational in Racks W17A07 and W17A08. Some servers in Rack W17A09 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in Rack W17A09. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2026 - 05:49 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks W17A07/08/09.
Here are some supplementary details :
Start time : 10/09/2026 05:24 UTC Impacted Service(s) : Some servers in Racks W17A07/08/09 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified racks. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 10, 2026 - 05:31 UTC
This incident affected: Dedicated Servers || Global Infrastructure (WAW).