We would like to inform you that the incident on the rack L115A01 has now been resolved.
Here is detail for this incident : Start time : 07/05/2025 02:57 UTC End time : 07/05/2025 05:04 UTC
We thank you for your understanding and patience throughout this incident.
Posted May 07, 2025 - 05:12 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2025 - 04:54 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the rack L115A01.
Here are some supplementary details : Start time : 07/05/2025 02:57 UTC Impacted Service(s) : Some servers in the rack L115A01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2025 - 03:34 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack L115A01.
Here is detail for this incident : Start time : 07/05/2025 02:57 UTC Impacted Service(s) : All servers in the rack L115A01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 07, 2025 - 03:08 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).