[GRA1][Dedicated Servers] - Rack G116A02

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers offering on rack G116A02 has now been resolved.

Here is detail for this incident :
Start time : 26/07/2025 17:50 UTC
End time : 26/07/2025 20:40 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 26, 2025 - 20:53 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack G116A02.

Here is detail for this incident :
Start time : 26/07/2025 17:50 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in rack G116A02.
Customers Impact : Customers are temporarily unable to access through Public network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 26, 2025 - 17:57 UTC

This incident affected: Dedicated Servers || Network (GRA).