[RBX/GRA/BHS/LIM/SBG][Storage] - Enterprise File Storage incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 28/01/2026 12:00 UTC
End time : 02/02/2026 16:38 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 02, 2026 - 16:45 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jan 30, 2026 - 10:43 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Enterprise File Storage offer.

Here is detail for this incident :

Start time : 28/01/2026 12:00 UTC
Impacted Service(s) : Some actions on Enterprise File Storage may not work as expected.
Customers Impact : Some customers may have difficulty extending an existing volume or creating a new volume. This incident only affects volumes whose size is greater than or equal to 1000GB
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 30, 2026 - 09:58 UTC

This incident affected: Storage and Backups || Enterprise File Storage (BHS, GRA, LIM, RBX, SBG).