We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 07/11/2025 03:50 UTC End time : 07/11/2025 04:35 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 07, 2025 - 04:38 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G114A10.
Here are some supplementary details :
Start time : 07/11/2025 03:50 UTC Impacted Service(s) : Some servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks. Root Cause : This incident is caused by a electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 07, 2025 - 03:57 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).