We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific rack BHS0808A04A has been resolved.
Start time : 17/09/2025 12:08 UTC End time : 17/09/2025 13:56 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 17, 2025 - 14:11 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2025 - 13:58 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Sep 17, 2025 - 13:32 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0808A04A.
Here are some supplementary details :
Start time : 17/09/2025 12:08 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers cannot acces their Private Network (vRack) Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 17, 2025 - 12:46 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack BHS0808A04A.
Start time : 17/09/2025 12:08 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 17, 2025 - 12:40 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).