We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 02/10/2026 09:05 UTC End time : 02/10/2026 18:26 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2026 - 18:32 UTC
Identified
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation :
Update : Most servers in Room 54 are back online.
Impacted Service(s) : Some servers in the room 54 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified room. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2026 - 15:26 UTC
Investigating
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific RBX4.
Here are some supplementary details :
Start time : 02/10/2026 09:05 UTC Impacted Service(s) : Some servers in the room 54 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2026 - 09:56 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).