Start time : 31/08/2024 12:59 UTC End time : 31/08/2024 13:47 UTC Root cause : Incident due to a electrical power supply issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Aug 31, 2024 - 14:07 UTC
Identified
Our teams will have to replace a power supply to fix the problem. Replacement is in progress
Posted Aug 31, 2024 - 13:54 UTC
Investigating
An incident is in progress on our Baremetal offer. It has temporarily affected the availability.
We are actively working to resolve this problem.
Our teams are fully mobilised and we will keep you informed of progress and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 31/08/2024 12:59 UTC Service impact : All servers in the rack R622A05 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Aug 31, 2024 - 13:11 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).