[GRA1][Dedicated Servers] - Racks G121A03/G121A04 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on racks G121A03 and G121A04 has been resolved.

Start time : 21/04/2026 11:47 UTC
End time : 21/04/2026 17:24 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 21, 2026 - 17:49 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack G121A03 are now operational.
Ongoing Actions : Our teams are working on the last impacted servers in rack G121A04.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 21, 2026 - 15:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G121A03 and G121A04.

Here are some supplementary details :

Start time : 21/04/2026 11:47 UTC
Impacted Service(s) : Some servers in the racks G121A03 and G121A04 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 21, 2026 - 12:39 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).