[WAW1][Dedicated Servers] - Rack W01B05 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack W01B05 has now been resolved.

Here is detail for this incident :
Start time : 20/06/2025 09:16 UTC
End time : 20/06/2025 12:34 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 20, 2025 - 12:37 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 20/06/2025 09:16 UTC
Impacted Service(s) : Servers in rack W01B05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in rack W01B05.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 20, 2025 - 12:18 UTC

Investigating

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack W01B05.

Here is detail for this incident :
Start time : 20/06/2025 09:16 UTC
Impacted Service(s) : Servers in rack W01B05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in rack W01B05.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 20, 2025 - 09:37 UTC

This incident affected: Dedicated Servers || Global Infrastructure (WAW).