OVHcloud Bare Metal Cloud Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GRA2][Dedicated Servers] - Racks G266A17/G266A18 incident notification.
Incident
Report for Bare Metal Cloud
Resolved
We would like to inform you that the incident on our Dedicted Servers offer in the specific racks G266A17 and G266A18 has now been resolved.
Here is detail for this incident :
Start time : 30/05/2025 12:14 UTC
End time : 30/05/2025 16:30 UTC
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 30/05/2025 12:14 UTC
End time : 30/05/2025 16:30 UTC
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Dedicted Servers offer in the specific racks G266A17 and G266A18.
Here are some supplementary details :
Start time : 30/05/2025 12:14 UTC
Impacted Service(s) : All the servers in the rack G266A17 are unreachable.
In the rack G266A18, most of servers are operational again.
Customers impact : All the customers in the rack G266A17 cannot access their servers.
Most of customers can access now their servers in the rack G266A18.
Root Cause : It is due to a malfunction on a hardware.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 30/05/2025 12:14 UTC
Impacted Service(s) : All the servers in the rack G266A17 are unreachable.
In the rack G266A18, most of servers are operational again.
Customers impact : All the customers in the rack G266A17 cannot access their servers.
Most of customers can access now their servers in the rack G266A18.
Root Cause : It is due to a malfunction on a hardware.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are continuing to investigate this issue.
Investigating
We are currently experiencing an event affecting our Dedicted Servers offer in the specific racks G266A17 and G266A18
Start time : 30/05/2025 12:14 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 30/05/2025 12:14 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Dedicated Servers || Global Infrastructure (GRA).