[LIM1][Dedicated Servers] - Rack Multiple racks incident notification

Incident Report for Bare Metal Cloud

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers are now operational again.
Ongoing Actions : Our team is working to fix the last remaining servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 30, 2026 - 07:34 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks L114A07, L114B13, L114B17, L114B18, L114B19, L115B05, L115B10, L115A14 and L115A17.

Here are some supplementary details :

Start time : 30/04/2026 06:49 UTC
Impacted Service(s) : All servers in the racksL114A07, L114B13, L114B17, L114B18, L114B19, L115B05, L115B10, L115A14 and L115A17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 30, 2026 - 07:00 UTC

This incident affects: Dedicated Servers || Global Infrastructure (LIM).