Please find below an update on the situation: Update : We are currently replacing the faulty network equipment. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 28, 2026 - 15:34 UTC
Identified
Please find the details of this incident below : Start time : 28/05/2026 14:22 UTC Impacted Service(s) : Servers in the rack 46J28 are no longer able to access the public network. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 28, 2026 - 15:34 UTC
Monitoring
Service has been fully restored since 28/05/2026 14:48 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 28/05/2026 14:22 UTC Impacted Service(s) : Servers in the rack 46J28 were no longer able to access the public network. Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted May 28, 2026 - 14:56 UTC
This incident affects: Dedicated Servers || Network (RBX).