We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 15/09/2026 13:21 UTC End time : 15/09/2026 15:32 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2026 - 15:46 UTC
Update
Please find an update of this incident below :
Update: Some servers in the impacted are progressively becoming operational again. Ongoing Actions : Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability.
We will keep you updated on the progress and final resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2026 - 15:27 UTC
Update
Please find an update of this incident below :
Update : All servers in the racks GRA0404C02A and GRA0404C02B have been unavailable since 14:11 UTC due to an electrical issue. Ongoing Actions : Our teams are actively working to resolve the electrical issue and restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2026 - 14:27 UTC
Update
Please find an update of this incident below :
Update : We have identified the faulty network equipment and are proceeding with its replacement. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2026 - 14:02 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering in the rack GRA0404C02A. The root cause has been identified.
Please find the details of this incident below : Start time : 15/09/2026 13:21 UTC Impacted Service(s) : vRack network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through vRack network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 15, 2026 - 13:28 UTC
This incident affected: Dedicated Servers || Network (GRA).