[BHS5][Dedicated Servers] - Rack T05G37 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 14/11/2026 06:36 UTC
End time : 14/11/2026 09:28 UTC
Impacted Service(s) : Some servers in the rack T05G37 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 14, 2026 - 09:37 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack T05G37. The root cause has been identified.

Please find the details of this incident below :

Start time : 14/11/2026 06:36 UTC
Impacted Service(s) : Some servers in the rack T05G37 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 14, 2026 - 07:00 UTC

This incident affected: Dedicated Servers || Global Infrastructure (BHS).