[SBG3][Dedicated Servers] - Rack S355A05

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack S355A05 has now been resolved.

Here is detail for this incident :
Start time : 11/06/2025 06:10 UTC
End time : 11/06/2025 07:55 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 11, 2025 - 07:57 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack S355A05.

Here is detail for this incident :
Start time : 11/06/2025 06:10 UTC
Impacted Service(s) : All servers in the rack S355A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 11, 2025 - 07:43 UTC

This incident affected: Dedicated Servers || Global Infrastructure (SBG).