[GRA4][Dedicated Servers] - Rack GRA0404D04C Incident Notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 31/08/2026 06:46 UTC
End time : 31/08/2026 18:40 UTC
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 31, 2026 - 18:45 UTC

Update

We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most of the servers in Rack GRA0404D04C are back online. Our team is working on the remaining ones.

We will keep you updated on the progress of this incident.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 31, 2026 - 13:08 UTC

Update

We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Rack GRA0404D04C are back online.

Impacted Service(s) : Some servers in Rack GRA0404D04C are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

Posted Aug 31, 2026 - 10:39 UTC

Identified

We have determined the origin of the issue affecting our Dedicated Servers offer in Rack GRA0404D04C.

Here are some supplementary details :

Start time : 31/08/2026 06:46 UTC
Impacted Service(s) : Some servers in Rack GRA0404D04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 31, 2026 - 07:32 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0404D04C.

Here are some supplementary details :

Start time : 31/08/2026 06:46 UTC
Impacted Service(s) : Servers in Rack GRA0404D04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Aug 31, 2026 - 07:00 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).