[BHS7][Dedicated Servers] - Rooms B717/B718 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers in rooms B717 and B718 has been resolved.

Start time : 30/01/2026 13:37 UTC
End time : 30/01/2026 14:05 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 30, 2026 - 14:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rooms B717 and B718.

Here are some supplementary details :

Start time : 30/01/2026 13:37 UTC
Impacted Service(s) : Some servers in the specific room are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers in rooms B717 and B718.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 30, 2026 - 13:56 UTC

This incident affected: Dedicated Servers || Global Infrastructure (BHS).