[RBX6][Dedicated Servers] - Racks 46D03 / 46D04 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 28/11/2025 09:06 UTC
End time : 28/11/2025 10:13 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 28, 2025 - 10:24 UTC

Update

Please find below an update on the situation:

Start time : 28/11/2025 09:38 UTC
Impacted Service(s) : Some servers in the racks 46D03 and 46D04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 28, 2025 - 09:54 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering in the rack 46D03.

Here is detail for this incident :
Start time : 28/11/2025 09:06 UTC
Impacted Service(s) : Some servers in the rack 46D03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 28, 2025 - 09:29 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).