[RBX4][Dedicated Servers] - Room 55C incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 06/09/2026 19:07 UTC
End time : 06/09/2026 20:06 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 06, 2026 - 20:11 UTC

Identified

We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Dedicated Servers offer on the racks listed below :
55C15
55C16
55C17
55C18
55C19
55C20
55C21
55C22
55C23
55C24
55C25

Here are some supplementary details :
Start time : 06/09/2026 19:07 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers located in the specified racks.
Customers Impact : Customers are temporarily unable to access their servers via public network located in the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 06, 2026 - 19:35 UTC

This incident affected: Dedicated Servers || Network (RBX).