We would like to inform you that the incident on our Dedicated Servers offering in BHS7 has now been resolved.
Here is detail for this incident : Start time : 28/04/2025 18:32 UTC End time : 28/04/2025 22:39 UTC Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 28, 2025 - 22:54 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the rack B713B01.
Here are some supplementary details : Start time : 28/04/2025 18:32 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network. Customers Impact : Customers do not currently have access to their vRack network on servers in the specified rack. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 28, 2025 - 21:06 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack B713B01.
Start time : 28/04/2025 18:32 UTC Service impact : Servers in the specified rack are no longer able to access the vRack network. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Posted Apr 28, 2025 - 20:53 UTC
This incident affected: Dedicated Servers || Network (BHS).