[GRA2][Dedicated Servers] - Rack G266A13 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers on rack G266A13 has been resolved.

Start time : 09/02/2026 12:54 UTC
End time : 09/02/2026 16:38 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 09, 2026 - 16:40 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational.
Ongoing Actions : Our teams are mobilised to restore the last server as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 09, 2026 - 13:45 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G266A13.

Here are some supplementary details :

Start time : 09/02/2026 12:54 UTC
Impacted Service(s) : vRack private network on the servers in the specified rack is unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 09, 2026 - 13:03 UTC

This incident affected: Dedicated Servers || Network (GRA).