[RBX3][Dedicated Servers] - Rack 43R02

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack 43R02 has now been resolved.

Here is detail for this incident :
Start time : 04/05/2025 20:48 UTC
End time : 04/05/2025 22:36 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted May 04, 2025 - 22:38 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack 43R02.

Here is detail for this incident :
Start time : 04/05/2025 20:48 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are currently unable to access their public network on servers in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 04, 2025 - 20:51 UTC

This incident affected: Dedicated Servers || Network (RBX).