We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved. All servers in racks T05B25/T05B26/T05B27 are now fully operational.
Start time : 19/03/2026 16:46 UTC End time : 20/03/2026 04:04 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 20, 2026 - 04:06 UTC
Update
Please find below an update on the situation:
Impacted Service(s) : All servers in rack T05B27 are fully operational. Some servers in racks T05B25/T05B26 are still temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in racks T05B25/T05B26. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 20, 2026 - 00:30 UTC
Update
Please find below an update on the situation:
Impacted Service(s) : Some servers in the racks T05B25/T05B26/T05B27 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 21:05 UTC
Update
Please find below an update on the situation: Update : Servers are still unavailable for the following racks : T05B25 T05B26 T05B27
The public network is operational for the following racks : T05B38
Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 17:42 UTC
Update
Please find below an update on the situation: Update : Servers are still unavailable, mostly in the following racks: T05B25 T05B26 T05B27 T05B38
The public network is operational for the following racks : T05B34 T05B35 T05B37 T05B39
The Private network (vRack) is operational for the following racks : T04E29 T04E30 T05B31 T05B32 T05B33 T05B34 T05B35 T05B38 T05B39 T05C22 T05E30
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 17:29 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the room T5B.
Here is detail for this incident : Start time : 19/03/2026 16:46 UTC Impacted Service(s) : Some servers in the room T05B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified room. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 17:11 UTC
Update
We are continuing to investigate this issue.
Posted Mar 19, 2026 - 16:59 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the room T05B.
Here are some supplementary details :
Start time : 19/03/2026 16:46 UTC Impacted Service(s) : Some servers in the room T05B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified room. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 19, 2026 - 16:56 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS) and Dedicated Servers || Network (BHS).