We would like to inform you that the incident on Dedicated Servers in EU region has now been resolved.
Here is detail for this incident : Start time : 02/04/2025 15:42 UTC End time : 02/04/2025 17:25 UTC Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 02, 2025 - 17:50 UTC
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All services have returned to normal. Ongoing Actions : Our team will closely monitor the installation process to ensure optimum performance before the incident closes.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 02, 2025 - 17:24 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the EU region.
Here are some supplementary details : Start time : 02/04/2025 15:42 UTC Impacted Service(s) : Slowdowns may occur during network actions on the servers. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 02, 2025 - 15:58 UTC
Update
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary latency issues in the EU region.
Here is detail for this incident : Start time : 02/04/2025 15:42 UTC Impacted Service(s) : Slowdowns may occur during network actions on the servers. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 02, 2025 - 15:53 UTC
Investigating
We are currently experiencing an event affecting our Bare Metal Cloud offer. Start time : 02/04/2025 15:42 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.