[GRA1][Dedicated Servers] - Rack G107A11

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack G107A11 has now been resolved.

Here is detail for this incident :
Start time : 19/09/2025 11:08 UTC
End time : 19/09/2025 12:41 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Sep 19, 2025 - 12:49 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 19/09/2025 11:08 UTC
Impacted Service(s) : All servers in the rack G107A11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 19, 2025 - 12:03 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).