We would like to inform you that the incident on the rack R807R19 has now been resolved.
Here is detail for this incident : Start time : 05/05/2025 11:06 UTC End time : 05/05/2025 19:25 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted May 05, 2025 - 20:04 UTC
Update
Update : The majority of our servers are now operational. Our teams are working diligently to restore service to the remaining servers as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted May 05, 2025 - 16:59 UTC
Identified
Update : Service impact : Most of the servers are now operational. Ongoing actions : Our teams are working to fix the last servers remaining.
We apologize for the inconvenience and thank you for your understanding.
Posted May 05, 2025 - 11:49 UTC
Investigating
An incident is in progress on our Dedicated Servers in RBX8, customers in the impacted zone may face some difficulties. Please find the details: Start time : 05/05/2025 11:06 UTC Service impact : A significant number of servers in the rack R807R19 are no longer responding. Root cause : Electrical disjunction. Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted May 05, 2025 - 11:27 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).