[US][Virtual Private Servers] - API service incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident Virtual Private Servers has been resolved.

Start time : 29/10/2025 14:29 UTC
End time : 29/10/2025 15:08 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 29, 2025 - 15:24 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A service disruption occured due to an unexpected infrastructure malfunction
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 29, 2025 - 15:10 UTC

Investigating

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the US region.

Here are some supplementary details :

Start time : 29/10/2025 14:29 UTC
Impacted Service(s) : The API service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the API service. Running instances are not affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 29, 2025 - 15:05 UTC