[ERI1][Dedicated Servers] - Rack ERI0112E03A

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack ERI0112E03A has now been resolved.

Here is detail for this incident :
Start time : 15/04/2025 23:00 UTC
End time : 16/04/2025 01:13 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Apr 16, 2025 - 01:14 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer on the rack ERI0112E03A.

Here are some supplementary details :
Start time : 15/04/2025 23:00 UTC
Impacted Service : Some servers in the rack ERI0112E03A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Apr 16, 2025 - 00:08 UTC

This incident affected: Dedicated Servers || Global Infrastructure (ERI).