[GRA1][Dedicated Servers] - Multiple racks incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering on multiple racks located in GRA1 has been resolved.

Start time : 07/10/2026 15:33 UTC
End time : 07/10/2026 17:00 UTC
Root Cause : This incident was caused by a network incident.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2026 - 19:43 UTC

Monitoring

Service has been fully restored since 07/10/2026 17:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : Servers in the specified racks were temporarily unable to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via public and vRack networks located on the specified racks.

List of concerned racks:
- G117A05
- G117A08
- G117A10
- G117A20 to G117A25
- G118A07
- G118A10 to G118A14
- G118A16
- G118B17
- G118B19 to G118B21

Root Cause : This incident was caused by a network incident.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2026 - 17:08 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on multiple racks located in GRA1.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified racks.

List of concerned racks:
- G117A05
- G117A08
- G117A10
- G117A20 to G117A25
- G118A07
- G118A10 to G118A14
- G118A16
- G118B17
- G118B19 to G118B21

Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 07, 2026 - 16:49 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue on multiple racks located in GRA1.

Here are some supplementary details :

Start time : 07/10/2026 15:33 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified racks.

List of concerned racks:
- G117A05
- G117A08
- G117A10
- G117A20 to G117A25
- G118A07
- G118A10 to G118A14
- G118A16
- G118B17
- G118B19 to G118B21

Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding

Posted Oct 07, 2026 - 15:55 UTC

This incident affected: Dedicated Servers || Network (GRA).