[RBX5][Dedicated Servers] - Rack 45A30 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident affecting our Dedicated Servers offering has now been resolved.

Please find the details of this incident below :

Start time : 24/10/2026 12:42 UTC
End time : 24/10/2026 14:28 UTC
Impacted Service(s) : Some servers in the rack 45A30 were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 24, 2026 - 14:45 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the rack 45A30.

Please find the details of this incident below :

Start time : 24/10/2026 12:42 UTC
Impacted Service(s) : Some servers in the rack 45A30 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 24, 2026 - 13:05 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).