[GRA3][Dedicated Servers] - Rack GRA0326A06A incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 22/12/2025 12:01 UTC
End time : 22/12/2025 13:23 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 22, 2025 - 13:28 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational again.
Ongoing Actions : Our team is working on the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 22, 2025 - 12:39 UTC

Identified

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0326A06A.

Here are some supplementary details :

Start time : 22/12/2025 12:01 UTC
Impacted Service(s) : Some servers in the rack GRA0326A06A temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 22, 2025 - 12:15 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).