We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.
Start time : 12/01/2026 20:00 UTC End time : 13/01/2026 15:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 13, 2026 - 15:41 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific BHS2/BHS6/DE2/EU-SOUTH-MIL-VPS-1/GRA4/GRA6/GRA8/SBG6/SGP2/SYD2/WAW2 regions.
Here are some supplementary details :
Start time : 12/01/2026 20:00 UTC Impacted Service(s) :Some Virtual Private Servers instances in the BHS2/BHS6/DE2/EU-SOUTH-MIL-VPS-1/GRA4/GRA6/GRA8/SBG6/SGP2/SYD2/WAW2 regions are temporarily unreachable. Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution
Posted Jan 13, 2026 - 11:50 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (GRA, SBG, LIM, BHS, SGP, SYD, MIL).